Update/Delete Records — No Code Solution

Jan 7, 2025

Traditionally, we rely on Background Scripts or Fix Scripts to update or delete records based on specific conditions. However, ServiceNow offers an out-of-the-box (OOB) no-code capability to handle these tasks:

System Data Management: Update/Delete Jobs

This feature allows you to update or delete records based on defined conditions without the need for scripting.
Additionally, the platform provides a rollback feature to restore the updated records to their previous state, ensuring safe and reversible changes.

For instance, I tested this feature by updating comments on incidents that had not been updated in the last 7 days. The rollback functionality even reverted the updated comments back to their original state.
Source: No Code & Configuration Solution — Update / Delet… — ServiceNow Community

Credits: Suresh Loganathan

Happy Learning!

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Deepak Negi
Deepak Negi

Written by Deepak Negi

Meet Deepak,the tech wizard and adventure enthusiast. When he's not coding on SN,you can find him exploring the mountains or searching for places with good food

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